The Equipment Connection App is a web portal that automates the processes by which Applicants submit their requests for new Equipment (transformer, feeder, and associated equipment) installations and commissioning. Applicants no longer need to submit written applications (or any paper document) for new connection requests to BEDC offices. Such requests can now be made via the Equipment Connection App in four easy steps:

1. Log on to https://bedc-selfcare.convergenceondemand.net/request-equipment
2. Make your equipment connection request by filling the online form appropriately giving accurate information about the project description. You’ll be required to upload the following documents (In pdfs or jpgs formats only)
   a) Letter of Authorization from the Client (authorizing the Contractor to carry out the project on their behalf).
   b) Valid ID Card of the Customer.
   c) Property ownership document (of the location where the transformer is to be installed).
3. All new point load and feeder constructions will be automatically redirected to fill the Application for Electricity Supply and Agreement Form (Form 74). Fill online with the required documents and submit. Select Point Load Transformer for Customers requesting for transformer installation, feeder construction or relocation of existing electrical assets.
4. “Submit” the request.

After submission, a notification will be sent to your email address confirming successful submission of the application. Subsequent updates about the request can be viewed from your profile page and a notification will be forwarded to your email about the final status of the request (i.e. Approved or Rejected) and the next steps to be taken.

For more information

Send email to customercomplaints@beninelectric.com or call 08039012323

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