The Equipment Connection App is a web portal that automates the processes by which Applicants submit their requests for new Equipment (transformer, feeder, and associated equipment) installations and commissioning. Applicants no longer need to submit written applications (or any paper document) for new connection requests to BEDC offices. Such requests can now be made via the Equipment Connection App in four easy steps:

1. Log on to https://bedc-selfcare.convergenceondemand.net/request-equipment
2. Make your equipment connection request by filling the online form appropriately giving accurate information about the project description. You’ll be required to upload the following documents (In pdfs or jpgs formats only)
   a) Letter of Authorization from the Client (authorizing the Contractor to carry out the project on their behalf).
   b) Valid ID Card of the Customer.
   c) Property ownership document (of the location where the transformer is to be installed).
3. All new point load and feeder constructions will be automatically redirected to fill the Application for Electricity Supply and Agreement Form (Form 74). Fill online with the required documents and submit. Select Point Load Transformer for Customers requesting for transformer installation, feeder construction or relocation of existing electrical assets.
4. “Submit” the request.

After submission, a notification will be sent to your email address confirming successful submission of the application. Subsequent updates about the request can be viewed from your profile page and a notification will be forwarded to your email about the final status of the request (i.e. Approved or Rejected) and the next steps to be taken.

For more information

Send email to customercomplaints@beninelectric.com or call 08039012323

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FAQs For New Equipment Connection Request

• What is NECR? – The New Equipment Connection Request is a web portal that automates the processes by which Applicants submit their requests for new transformer installations and commissioning.
• What Is The Target Of The NECR? – NECR aims to close the gaps in the onboarding process of Key Customer Group Clients.
• How Many Applications Will BEDC Process Per KCG Customer? – Applicants can only submit one application for a given Project.
• What Is The Objective For The New Equipment Connection Request Portal? – Applicants no longer need to submit written applications (or any paper document) for new connection requests to BEDC offices.
• After Filling The Application, What Next? – Upon validation of the online application (Please note your reference/Application Number) the details will be forwarded to the responsible Project Manager who will contact the customer for installation in accordance with the specified plan.
• Who is applicant? Whether you are applying directly or on behalf of a client, the applicant is the prospective customer (the owner) that will use the equipment at the proposed location. The applicant is BEDC prospective customer that will receive bill for the energy delivered to the equipment upon commissioning
• Can I fill my details as applicant? Yes, if you are the owner of the equipment and/or property at which the equipment is to be installed. The details will be registered with BEDC for billing and other electricity related business only.
• Can I fill my details as a contractor in place of the applicant?- No, fill the details of your client only. Contractor’s details should be provided on the licensed contractor section only.
• Can I select more than one electricity equipment?- Yes.
• Will I sign connection agreement for each of the equipment? No, one connection agreement will contain details of the added equipment.
• What is evidence of authority and why do I need it?- To confirm the services of the contractor as been employed to carry out this project on behalf of the applicant.

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